Frequently Asked Questions
Everything you need to know about elevating your living space.
What is the standard shipping time for Lofted Goods orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 5-7 business days, while international orders may take 10-14 business days depending on the destination.
Do you offer a warranty on your furniture and home decor?
Yes, all Lofted Goods furniture pieces come with a 1-year limited warranty covering manufacturing defects. Decor items are covered for 90 days from the date of purchase.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are not eligible for return.
Are your wood products sustainably sourced?
Sustainability is a core value at Lofted Goods. We partner with suppliers who use FSC-certified timber and eco-friendly finishes to ensure our environmental impact remains minimal.
How can I track my delivery?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website so you can monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger furniture purchases.